Deep Associates Insurance Agency Inc.

CALL US TODAY 413-664-1053 




Michael Deep


Michael Deep is a licensed insurance broker as well as a licensed Property, Casualty, and Life Insurance Agent. Licensed in both Vermont and Massachusetts, Mike is knowledgeable in any area of your insurance needs. He has seen the many different changes in the insurance industry, and is up to date in all realms of business. He certainly has witnessed over the years the importance and value of insurance protection.

Doing business locally is important to Mike, and he believes that neighbors helping neighbors  builds a strong community.   

Mike is always there to lend his assistance if he is able.  If you know Mike, you know he will go above and beyond to help you out.  For 30 years plus, he has served families and individuals throughout Berkshire County.

Mike resides in North Adams.  An avid golfer for several years, he recently purchased Waubeeka Golf Links in Williamstown, MA where he shares his time to preserve a great sport and beautiful course.  Mike also enjoys playing racquetball and working out at the local YMCA in the winter.  He enjoys spending time with his family and friends.     

You can contact Mike directly at


Ellen Millard

Licensed P&C Agent

Licensed Property and Casualty Agent, Ellen began with the agency in 1973. With over 35 years experience, Ellen's knowledge and outgoing personality have helped her build strong bonds with her clients. She has been a critical part of the agency's growth and we are lucky to have such a well-informed and dedicated member of our staff.

Ellen and her husband reside in North Adams and enjoy golfing, walking, and spending time with their family.   

You can contact Ellen directly at

Carrie Kondel

Licensed P&C Agent

Carrie has been with the agency now for over 10 years. Born and raised in North Adams, MA, she has returned to her hometown to work after graduating from Siena College in Loudonville, NY with a BS in Marketing and Management. 

Carrie has received her license in Property and Casualty insurance, and is frequently attending classes in varied lines of business. She is ready to assist you with your insurance needs. Clients are her main priority and she is eager to assist you with all your insurance needs.

Carrie and her husband reside in Adams, MA with their two children.  She enjoys spending time with her family and camping.  

You can contact Carrie directly at


Melissa Banister

Licensed P&C Agent 

Melissa joined our team at Deep Associates in 2016.  She holds an Accounting Systems Specialist Certificate in addition to her Producer License issued by the Commonwealth of MA Division of Insurance.  Her Professional demeanor and outgoing personality create a comfortable environment for our clients to discuss and meet their insurance needs. 

Melissa is knowledgeable about the rules and regulations for Massachusetts Automobile Insurance and Registry Rules. 

Melissa resides in North Adams, MA and enjoys spending time with her friends and family. 

You may contact Melissa directly at

Stephanie Oxton
Customer Service Representative 

Stephanie joined our team in 2017. Her pleasant voice will greet you often when you call our office. She is happy to answer questions you may have or direct you to the correct department to handle your needs. 

She is quickly learning the world of insurance and seeks to obtain her insurance license in the near future.

Stephanie resides in North Adams, MA and enjoys spending time with her friends and family. 

You may contact Steph directly at


Hadley Kondel 


Hadley has been greeting customers at Deep Associates since 2006.  He left his family at Great Dane Rescue agency and traveled via bus all the way from Arkansas to join our team.  He is part flat coat retriever and part lab.  He is very friendly and accepts compensation in the form of pets and treats.   

Hadley currently works part time at the agency.  You can schedule an appointment to see Hadley at the office between 8:30 - 3 PM M-F. 

He resides in Adams with his family.  He is a big brother to a cat and a new puppy! When he is not working, Hadley enjoys hiking, chasing squirrels, and rolling in the grass.